退款政策

Card & Ink wants customers to be happy with their order. If you have a problem with a purchase, please contact us as soon as possible at returns@cardandink.com or info@cardandink.com.

Returns
Returns are normally accepted within 30 days of delivery when items are unused, undamaged and returned in their original condition and packaging with proof of purchase.

Trading cards and graded cards
Trading cards, graded cards and sealed products must be returned in the same condition they were supplied, including any sleeves, slab protection, seals, labels or packaging where applicable. Refunds can be reduced or refused if an item is returned damaged, incomplete, opened, altered or handled in a way that affects resale condition.

Return shipping
Customers are responsible for return shipping unless the item is damaged, defective, incorrect or Card & Ink confirms otherwise in writing. Returns should use a tracked service. Card & Ink is not responsible for a return parcel that is lost or damaged before it reaches us.

Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos so we can arrange the right remedy.

International returns
International returns must be agreed with Card & Ink before the item is sent back. The customer is responsible for using a tracked return service unless Card & Ink confirms otherwise in writing. Duties, taxes, handling fees, refused parcels and unpaid import charges may affect any refund where they create non-recoverable costs.

Refunds
Once a return has been received and checked, approved refunds will be sent to the original payment method. Your bank or payment provider may take additional time to process the refund.

Statutory rights
This policy does not affect your statutory rights.